Platiheal Healthcare Disclaimer

1. Software, clinical care and urgent situations

Platiheal, operated by Platione Solutions Pvt Ltd, provides healthcare software and coordination tools. Public content, forms, search results, messages, personal records and technical support do not themselves constitute a medical consultation, diagnosis, prescription or treatment recommendation from Platione.

Do not rely on the platform for emergencies, urgent triage or continuous monitoring. Contact local emergency services or an emergency department when urgent help is needed. Do not delay care or change a treatment because of platform content. A treating qualified professional must assess your circumstances.

2. Provider information and search results

Profiles may include provider-supplied material and public-source information. They can be incomplete or outdated. A source citation, extracted relationship, hosted website, search rank, ownership claim or digital-presence score does not verify a professional license, qualification, accreditation, staff affiliation, clinical quality or suitability for you.

Confirm important details directly with the clinic and, where necessary, the relevant professional registry. Report inaccuracies through the correction/support process. No patient rating, cure rate or guaranteed result should be inferred from an absent field or a website score.

3. Appointments, payments and alerts

Availability can change before confirmation. A booking request, notification, wait-list entry or payment attempt is not by itself a confirmed appointment. Check the actual status, location, time and clinic instructions.

Delivery of an alert depends on device settings and communication networks. A missed reminder does not establish that a booking was cancelled. Payment, cancellation and refund statuses are separate; verify each and consult the disclosed clinic/transaction policy. Insurance eligibility and reimbursement are not guaranteed.

4. Records, uploads and clinical interpretation

Select the correct patient before entering data or uploading files. Personal entries are not automatically clinician-reviewed, clinically validated or shared with a care team. The platform may hold only part of a person’s medical history, and the initial patient timeline does not automatically expose every clinic-authored record.

Clinicians remain responsible for reviewing the patient, the source information and the suitability of any form or finding. An empty field or unavailable record does not prove absence of a condition. A saved form does not complete an appointment. Report errors and use supported amendments to preserve record history.

An upload can fail or remain quarantined pending checks. Do not rely on an unconfirmed upload as the only available copy of a time-critical document. Ask the clinic how to provide urgent information through an appropriate clinical channel.

5. Research and future features

Project access or inclusion does not establish participant consent, ethics approval, eligibility or a completed research submission. Research organizations must satisfy their separate obligations. Software forms do not replace the required participant process.

Roadmap references do not promise active pharmacy services, teleconsultations, ABHA/ABDM connectivity, OCR, AI autofill or automated research copying. A separately enabled AI tool must be reviewed by an appropriately qualified person and must not independently decide a diagnosis or treatment. Availability and required notices must be checked for each release.

6. Security, availability and lawful rights

Software, networks and third-party services can fail. Protect your account, keep copies of essential documents and use the provider’s continuity arrangements when the platform is unavailable. No statement here guarantees uninterrupted operation, perfect security or a certification we have not established.

This disclaimer must be read with the terms and privacy policy. It does not exclude duties or liability that cannot lawfully be excluded, waive patient or consumer rights, or excuse our own unlawful conduct. This version remains a draft for review until approved and published with an effective date.

Company and grievance contact

Platione Solutions Pvt Ltd
Office 4, Survey No 19/2 Sakhare Estate, Hinjawadi Wakad Rd, Hinjwadi, Pune, MH, India – 411057.

Privacy and grievance contact: Adv. Mrs. Usha Ghotankar.
Privacy: [email protected]
Grievances: [email protected]
Legal: [email protected]
Support: [email protected]
Security: [email protected]
Phone: +91-7083-888-888.

These are the existing Platione company contacts. Do not send passwords, OTPs or unnecessary sensitive documents by ordinary email. These contacts are not emergency medical services.